Making It Work or Making It Better

This reflective case history describes and reflects on an innovative workforce project for specialist health and care practitioners that ran in the northeast of England from 2009 to 2011. It draws on the findings from the project's change and benefit, action research, and realist evaluations to make the case for elevating and engaging more fully with workforce potential to address endemic and pervading complexity, change, and challenge. It identifies a key “diversity-opportunity” dynamic within the project, linked to learning and working differently, and making a difference. This is transferable to other adult learning, development, and change programs that are collaborative and outcome-focused, supporting evidence/experience-based practice.