面对面的四个W:为近岸关系管理提供了丰富的视角

Alexander von Stetten, D. Beimborn, Tim Weitzel
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引用次数: 1

摘要

外包关系通常受益于客户和供应商员工之间以各种方式进行的面对面(F2F)会议,例如,通过培养信任、相互理解和知识转移。虽然在将IT外包到遥远的国家时,这是一种昂贵且通常不常用的措施,但在地理距离较小的近岸环境中,频繁的F2F会议尤其具有吸引力;因此,建立独特的F2F模式成为管理健康的近岸外包关系的重要标准。本文提出了四个“W”,帮助研究人员和实践者以结构化的方式思考F2F会议,并制定F2F战略,以实现有效的外包关系。这些“W”代表了F2F的不同维度,包括参与者(“谁”)、地点(“哪里”)、时间(“何时”)和会面F2F的动机(“为什么”)。我们在西欧客户和东欧供应商之间的三个近岸信息系统外包安排的描述性案例分析中应用了四个“W”。这一分析为使用四个“W”的适用性和价值提供了证据,这将支持未来关于识别有效F2F模式的企业间合作研究。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
The four 'W's of face-to-face: suggesting an enriched perspective on nearshoring relationship management
Outsourcing relationships usually benefit from face-to-face (F2F) meetings between client and vendor staff in various manners, for instance, by fostering trust, mutual understanding, and knowledge transfer. While being an expensive and often not frequently used measure in IT offshoring to far-distant countries, frequent F2F meetings are especially attractive in nearshore settings where geographic distance is small; thus establishing distinctive F2F patterns becomes an important criterion for managing a healthy nearshore outsourcing relationship. This paper proposes four 'W's that help both research and practitioners to think about F2F meetings in a structured way and to develop F2F strategies for achieving an effective outsourcing relationship. These 'W's represent different dimensions of F2F in terms of participants ('Who'), location ('Where'), time ('When'), and motives for meeting F2F ('Why'). We apply the four 'W's in a descriptive case analysis of three nearshore IS outsourcing arrangements between Western European clients and Eastern European vendors. This analysis provides evidence for the applicability and value of using the four 'W's, which will support future research on inter-firm collaboration regarding the identification of effective F2F patterns.
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