服务质量对Makassar的Indihome服务客户满意度的影响

Nobel Management Review Pub Date : 2021-09-30 DOI:10.37476/nmar.v2i3.2188

S. Rahayu, Fitriani Latief, Nurkhalik Wahdanial Asbara

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引用次数: 1

摘要

本研究旨在分析服务质量变量的影响，其中包括:可靠性、响应性、同理心、保证和tangible(物理证据)。这种研究方法是定量的。本研究的数据是通过对100名Indihome用户的调查结果(主问卷)获得的。在验证有效性和可靠性的测试中，调查问卷中的所有声明都被证明是有效的和可靠的，因此应该被包括在随后的测试中。t(部分)测试发现，可靠性、响应力、Emphaty(同理心)、保证(确定)和tangible(物理证据)在一定程度上对Indihome服务的消费者满意度产生了积极而重要的影响。F测试(同时)得出的结果是，可靠性、响应力、Emphaty(移情)、保证和tangible(物理证据)同时对Indihome服务的消费者满意度产生积极而重要的影响。这项研究旨在分析服务质量的效果。这个研究方法就是量。这项研究的数据来自许多像100个印度用户一样的问题。在《validity论点和可靠性测试,所有这些statements questionnaire是declared有效和可靠,所以他们应该to be included In terting离。t (parcial)节目中那个可靠性测试,Responsiveness Emphaty保障部Tangible有一个积极和一束Indihome服务之浓厚,效应部分Satisfaction Makassar F (simultaneously)节目中那个可靠性测试,Responsiveness Emphaty保障部Tangible有一个积极和a浓厚效应simultaneously Indihome Services in Makassar Satisfaction》

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Pengaruh Kualitas Pelayanan Jasa Terhadap Kepuasan Konsumen Layanan Indihome Di Makassar

Penelitian ini bertujuan untuk menganalisis pengaruh variabel kualitas pelayanan yang meliputi : Realibility (Keandalan), Responsiveness (Daya Tanggap), Emphaty (Empati), Assurance (Jaminan), dan tangible (Bukti Fisik) baik secara parsial maupun simultan. Metode penelitian ini yaitu kuantitatif. Data penelitian ini diperoleh dari kuesioner (primer) dengan mengambil responden sebanyak 100 pengguna Indihome. Pada hasil uji validitas dan reliabilitas, semua pernyataan yang ada didalam kuesioner dinyatakan valid dan reliable sehingga layak dimasukkan dalam pengujian selanjutnya. Uji t (parsial) diperoleh hasil bahwa Realibility (Keandalan), Responsiveness (Daya Tanggap), Emphaty (Empati), Assurance (Jaminan), dan tangible (Bukti Fisik) berpengaruh positif dan signifikan secara parsial terhadap kepuasan konsumen layanan Indihome. Uji F (Simultan) diperoleh hasil bahwa Realibility (Keandalan), Responsiveness (Daya Tanggap), Emphaty (Empati), Assurance (Jaminan), dan tangible (Bukti Fisik) berpengaruh positif dan signifikan secara simultan terhadap kepuasan konsumen layanan Indihome. This study aims to analyze the effect of service quality which incule : Reliability, Responsiveness, Emphaty, Assurance and Tangible either partially or simultaneously. This research method is quantitative. The research data were obtained from a questionnaire (primary) by taking respondents as many as 100 Indihome User. In the result of the validity and reliability test, all statements ini the questionnaire are declared valid and reliable so they deserve to be included in further terting. t test (parcial) shows that Reliability, Responsiveness, Emphaty,Assurance dan Tangible have a positive and a significant effect partially Satisfaction of Indihome Services in Makassar F test (simultaneously) shows that Reliability, Responsiveness, Emphaty, Assurance dan Tangible have a positive and a significant effect simultaneously Satisfaction of Indihome Services in Makassar

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Nobel Management Review

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