Research on Customer-centered Design Method of Electric Power Service Products

Under the new situation, the traditional electric power service products can no longer meet the personalized needs of multiple customers. This paper mainly studies the key links of new power service product design, establishes a scientific and rational power service product design system, helps grid enterprises to enhance service capabilities, and fully meet the needs of power customers. Introduction From the management point of view, customer-centered is the fundamental reason for the existence of enterprises, even the only reason. Affected by such factors as open electricity market, lower transmission and distribution prices and slower growth of electricity, power grid business is facing increasingly fierce market competition. Customers have become the core resources of power grid companies, and power customer service has become the core competitive point. At the same time, the increasing dependence of society on electricity requires higher reliability of power supply, more and more complex power grids, more and more types and numbers of access equipment, and changes in the form of power grids. Traditional power services are facing great challenges. How to design new power service products has been mentioned as an important position. Scientific design methods of power service products are particularly important for the development of power grid enterprises. There are many studies on customers and power services, such as literature [1]. In view of the large deviation between customer perception and service perception within enterprises, the path of implementing customer perception management of key contacts in the whole process is designed. Documents [2], [3], [4], [5] have studied the power supply service mode and service situation. In view of the new situation, the research on the design method of power service product has not yet seen the monographic research literature. Change of Customer and Customer Demand From the point of view of customer life cycle, from expanding new installations to continuously using electricity to selling customers, customers have business management needs at each stage, which needs the cooperation of various departments to complete. These services include industry expansion service, emergency repair service, equipment maintenance service, business consultation service, electricity billing service and so on. All of the above are traditional basic services provided by power grid enterprises. Great changes have taken place in customers faced by power grid enterprises, mainly in four aspects: energy use mode, interaction mode, consumption mode and thinking mode. International Conference on Advanced Education, Management and Humanities (AEMH 2019) Copyright © 2019, the Authors. Published by Atlantis Press. This is an open access article under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/). Advances in Social Science, Education and Humanities Research, volume 352