Information Technology Governance Adoption: Understanding its Expectations Through the Lens of Organizational Citizenship

IT Governance ITG can support the organizational decision-making on its IT initiatives, increasing the alignment IT/business. The goal is to understand how ITG influences the behavior of individuals within organizations. Organizational Citizenship Behavior OCB concept was selected to analyze individuals' voluntary commitment within an organization that is not part of their contractual tasks. The premise is that ITG influences organizational citizenship behavior such as job satisfaction and rewards perception. The research was conducted through a focus group made up of the members of an IT State Governance Committee in Brazil and semi structured interviews with IT managers from the state departments. Questions based on OCB were discussed in order to understand the behavioral changes expectations along the ITG mechanisms adoption. The preliminary results showed that citizenship behavior could improve because of the ITG process. Based on the results, a preliminary conceptual model was proposed.