国内游客忠诚的前因:地方依恋与满意度的作用

Bilge ÇAVUŞGİL KÖSE
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引用次数: 0

摘要

地点依恋是一种反映个人与地点之间联系的多维结构。游客还可能对目的地产生依恋,而依恋可能是衡量游客满意度和目的地忠诚度的重要指标。因此,本研究实证评估一个连结地方依恋、满意度与目的地忠诚的模型。本研究还分析了海岛旅游目的地情境下满意度对地方依恋与目的地忠诚关系的中介作用。数据收集自311名访问土耳其Bozcaada岛的国内游客。通过结构方程建模,利用偏最小二乘(PLS)技术对理论模型进行了分析。经分析,地点依恋、满意度和目的地忠诚变量之间存在显著正相关。本研究将地点依恋和满意度定义为在目的地忠诚形成中起重要作用的前因由。揭示了这些先行词与目的地忠诚的相互关系及其对目的地忠诚构建的直接和间接影响。针对这些影响,提出了一系列的文献和实践建议。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Antecedents of Domestic Tourists’ Loyalty: The Role of Place Attachment and Satisfaction
Place attachment is conceptualized as a multidimensional construct reflecting the bond between individuals and places. Tourists may also develop an attachment to a destination, and attachment could be an essential measure of tourist satisfaction and destination loyalty. Therefore, this study empirically evaluates a model linking place attachment, satisfaction, and destination loyalty. The study also analyses the mediating effect of satisfaction on the relationship between place attachment and destination loyalty in island tourism destination context. Data were collected from 311 domestic tourists visiting Bozcaada Island, Turkey. An analysis was carried out using a Partial Least Squares (PLS) technique through structural equation modelling to test the theoretical model. After the analysis, significant and positive relationships were determined between place attachment, satisfaction, and destination loyalty variables. With this research, place attachment and satisfaction are defined as the antecedents that have an important place in the formation of destination loyalty. The relations of these antecedents with each other and destination loyalty and their direct and indirect effects on the construction of loyalty are revealed. In line with these effects, a series of suggestions for literature and practice are presented.
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