IT efficiency and communication effectiveness in crisis: evidence from security sector data in Yemen

This study aims to investigate the impact of IT efficiency (ITE) and communication effectiveness (CE) on effectiveness of crisis management (ECM), and the impact of (ITE) on (CE). Hence, we proposed a method based on a second generation structural equation (PLS-SEM) to measure data of 143 Staff in operations room of security sector institutions (SSI) in Yemen, helping to understand and recognise the importance of developing technology systems and activate communication in the face of crises at all stages. The results obtained showed, that ITE items have significant influence ranging 0.14-0.23 on CE. Additionally, ITE items have significant influence ranging 0.15-0.31 on ECM. Moreover, it was found that CE items have significant influence ranging 0.19-0.31 on ECM. This study explored the direct impact of ITE and CE on ECM and the impact of ITE on CE. Previous studies rarely tested the effects of functional, administrative and technical service quality, simultaneously.