Operational Risk Projects Management (Gestión De Proyectos De Riesgo Operacional: Justificando Un Cambio Integral De Procesos Internos En Entidades Financieras) (Spanish)

Operational risk can be defined as risk of unexpected losses resulting from inadequate or failed internal processes, people and systems or from external events. Its management is a young discipline in the financial sector, and so is its project management framework, without a specific methodology and with a short implementation experience. This paper will present the state of the art of these type of projects and will propose methodology improvement and changes in its organizational perspective.