心理负荷对客服员心理疲劳的影响

Proceedings of the 5th International Conference on Industrial and Business Engineering Pub Date : 2017-01-19 DOI:10.1145/3364335.3364367

Shafira Karamina Alifah, Pande Bagus Widyantara, M. A. Puspasari

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引用次数: 0

摘要

高脑力负荷会导致疲劳，进而导致注意力和工作表现下降。本研究旨在观察心理负荷对心理疲劳的影响。在工作前10分钟和工作后10分钟采用脑电图进行心理疲劳测量，在工作结束后采用NASA-TLX问卷进行心理工作量测量。结果表明，α带增加，表明精神疲劳程度增加。这项研究还表明，绝对alpha比相对alpha更敏感。本研究证明，心理负荷与心理疲劳之间存在相关性，但相关性不强。

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The Effect of Mental Workload towards Mental Fatigue on Customer Care Agent Using Electroencephalogram

High mental workload can lead to fatigue and further result in decreased concentration and work performance. This study is conducted to see the effects of mental workload towards mental fatigue. Mental fatigue measurement was conducted at the first and the last 10 minutes of the working time using electroencephalogram, while mental workload measurement was conducted after the work is completed using the NASA-TLX questionnaire. The result shows that there is an increase in alpha band which indicates an increase in mental fatigue. This study also shows absolute alpha is more sensitive compared to the relative alpha. This study proves that there is a relationship between mental workload and mental fatigue although not relatively strong.

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Proceedings of the 5th International Conference on Industrial and Business Engineering

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