{"title":"万隆技术学院UPT图书馆在线收集推广服务质量分析","authors":"R. Andriani","doi":"10.37108/shaut.v12i1.228","DOIUrl":null,"url":null,"abstract":"Penelitian ini menggambarkan mengenai kualitas dari sistem website layanan perpanjangan online di UPT Perpustakaan Insititut Teknologi Bandung (ITB) dengan menggunakan lima dimensi kualitas layanan online yang dikemukakan oleh Saha dan Zhao (2005) yaitu efficiency, reliability, responsiveness, fulfillment, privacy. Penelitian ini menggunakan metode penelitian kuantitatif yang bersifat deskriptif. Populasi dalam penelitian ini yaitu mahasiswa aktif ITB yang pernah menggunakan layanan perpanjangan online. Penarikan sampel yang digunakan pada penelitian ini yaitu purposive sampling, dimana diambil dengan menetapkan kriteria dan pertimbangan sebelumnya. Pengumpulan data dalam penelitian ini menggunakan kuesioner, wawancara, dan dokumen. Selanjutnya pengukuran variable dihitung dengan skala Likert dengan lima skala penilaian. Hasil penelitian ini menunjukkan bahwa total rata-rata kualitas layanan self service perpanjangan online peminjaman koleksi di UPT Perpustakaan ITB yaitu 3.814 % yang dikategorikan dalam status baik. Hasil total ini diperoleh berdasarkan nilai rata-rata yang dimiliki kelima dimensi kualitas layanan online, diantaranya efficiency (3.84%), reliability (3.92%), responsiveness (3.42%), fulfillment (3.93%), dan privacy (3.96%).\nABSTRACT\nThis study to illustrate the quality of the online extension service website system at the Central Library Institut Teknologi Bandung(ITB) using five dimensions of online service quality proposed by Saha and Zhao (2005), that are efficiency, reliability, responsiveness, fulfillment, privacy. This research uses descriptive quantitative research methods. The population in this study are ITB active students who have used online extension services. Sampling used in this study is purposive sampling, which is taken by setting criteria and prior consideration. Collecting data in this study using questionnaires, interviews, and documents. Furthermore, the measurement of variables is calculated by a Likert scale with five rating scales. The results of this study indicate that the total average quality of self service extension services for online lending collections at UPT ITB Library is 3,814% which is categorized as good status. This total result is obtained based on the average value of the five dimensions of online service quality, including efficiency (3,84%), reliability (3,92%), responsiveness (3,42%), fulfillment (3,93%), and privacy (3,96%).\nKeywords: services, online quality services, online extention, Central Library ITB","PeriodicalId":359545,"journal":{"name":"Shaut Al-Maktabah : Jurnal Perpustakaan, Arsip dan Dokumentasi","volume":"20 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2020-06-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":"{\"title\":\"ANALISIS KUALITAS SELF SERVICE PERPANJANGAN ONLINE PEMINJAMAN KOLEKSI DI UPT PERPUSTAKAAN INSTITUT TEKNOLOGI BANDUNG\",\"authors\":\"R. Andriani\",\"doi\":\"10.37108/shaut.v12i1.228\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"Penelitian ini menggambarkan mengenai kualitas dari sistem website layanan perpanjangan online di UPT Perpustakaan Insititut Teknologi Bandung (ITB) dengan menggunakan lima dimensi kualitas layanan online yang dikemukakan oleh Saha dan Zhao (2005) yaitu efficiency, reliability, responsiveness, fulfillment, privacy. Penelitian ini menggunakan metode penelitian kuantitatif yang bersifat deskriptif. Populasi dalam penelitian ini yaitu mahasiswa aktif ITB yang pernah menggunakan layanan perpanjangan online. Penarikan sampel yang digunakan pada penelitian ini yaitu purposive sampling, dimana diambil dengan menetapkan kriteria dan pertimbangan sebelumnya. Pengumpulan data dalam penelitian ini menggunakan kuesioner, wawancara, dan dokumen. Selanjutnya pengukuran variable dihitung dengan skala Likert dengan lima skala penilaian. Hasil penelitian ini menunjukkan bahwa total rata-rata kualitas layanan self service perpanjangan online peminjaman koleksi di UPT Perpustakaan ITB yaitu 3.814 % yang dikategorikan dalam status baik. Hasil total ini diperoleh berdasarkan nilai rata-rata yang dimiliki kelima dimensi kualitas layanan online, diantaranya efficiency (3.84%), reliability (3.92%), responsiveness (3.42%), fulfillment (3.93%), dan privacy (3.96%).\\nABSTRACT\\nThis study to illustrate the quality of the online extension service website system at the Central Library Institut Teknologi Bandung(ITB) using five dimensions of online service quality proposed by Saha and Zhao (2005), that are efficiency, reliability, responsiveness, fulfillment, privacy. This research uses descriptive quantitative research methods. The population in this study are ITB active students who have used online extension services. Sampling used in this study is purposive sampling, which is taken by setting criteria and prior consideration. Collecting data in this study using questionnaires, interviews, and documents. Furthermore, the measurement of variables is calculated by a Likert scale with five rating scales. The results of this study indicate that the total average quality of self service extension services for online lending collections at UPT ITB Library is 3,814% which is categorized as good status. This total result is obtained based on the average value of the five dimensions of online service quality, including efficiency (3,84%), reliability (3,92%), responsiveness (3,42%), fulfillment (3,93%), and privacy (3,96%).\\nKeywords: services, online quality services, online extention, Central Library ITB\",\"PeriodicalId\":359545,\"journal\":{\"name\":\"Shaut Al-Maktabah : Jurnal Perpustakaan, Arsip dan Dokumentasi\",\"volume\":\"20 1\",\"pages\":\"0\"},\"PeriodicalIF\":0.0000,\"publicationDate\":\"2020-06-25\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"0\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"Shaut Al-Maktabah : Jurnal Perpustakaan, Arsip dan Dokumentasi\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://doi.org/10.37108/shaut.v12i1.228\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"\",\"JCRName\":\"\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"Shaut Al-Maktabah : Jurnal Perpustakaan, Arsip dan Dokumentasi","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.37108/shaut.v12i1.228","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
引用次数: 0
摘要
这项研究描述了万隆理工学院技术学院(ITB)的在线扩展服务网站系统的质量，使用了Saha和burn(2005)所提出的effiency、信誉、责任感、功能、隐私等方面的网络服务质量。本研究采用描述性的定量研究方法。这项研究的人口是活跃的ITB学生，他们曾使用延长在线服务。在本研究中使用的样本的提取物是采样，通过设定以前的标准和考虑来提取。本研究的数据收集使用问卷、访谈和文件。接下来的可变测量是用Likert量表计算的，还有5个估值量表。这项研究的结果表明，在ITB UPT图书馆(UPT library of ITB)，自我服务推广的在线集合贷款服务的平均质量为3814 %，这些服务被归类为良好状态。总收益是基于网络服务质量的五个维度、效率(3.84%)、可靠性(3.92%)、责任(3.42%)、fulfillment(3.96%)和隐私(3.96%)等。根据ITB的研究，在万隆理工学院的中央图书馆(ITB)使用由Saha和赵提供的五维在线服务提供的工具，这是effiency、可靠性、责任、实现、隐私。这个研究就是量化研究方法。这项研究的人口是一种在线扩展服务的活动学生。在这个研究中使用了样本，它是由一名签柜师和预先考虑的。通过问题、面试和文件收集这些研究数据。在更远的地方，变量的度量被五阶天平的天平所计算。这种研究的结果表明，自我服务扩展服务的总平均延伸服务在UPT ITB库3.814%被认为是良好的地位。这一总结果是基于网络服务质量(3.84%)、可靠性(3.92%)、责任感(3.42%)、fulfillment(3.96%)和隐私(396%)的五个方面的平均回报。Keywords:服务，在线优质服务，在线扩展，中央图书馆ITB
ANALISIS KUALITAS SELF SERVICE PERPANJANGAN ONLINE PEMINJAMAN KOLEKSI DI UPT PERPUSTAKAAN INSTITUT TEKNOLOGI BANDUNG
Penelitian ini menggambarkan mengenai kualitas dari sistem website layanan perpanjangan online di UPT Perpustakaan Insititut Teknologi Bandung (ITB) dengan menggunakan lima dimensi kualitas layanan online yang dikemukakan oleh Saha dan Zhao (2005) yaitu efficiency, reliability, responsiveness, fulfillment, privacy. Penelitian ini menggunakan metode penelitian kuantitatif yang bersifat deskriptif. Populasi dalam penelitian ini yaitu mahasiswa aktif ITB yang pernah menggunakan layanan perpanjangan online. Penarikan sampel yang digunakan pada penelitian ini yaitu purposive sampling, dimana diambil dengan menetapkan kriteria dan pertimbangan sebelumnya. Pengumpulan data dalam penelitian ini menggunakan kuesioner, wawancara, dan dokumen. Selanjutnya pengukuran variable dihitung dengan skala Likert dengan lima skala penilaian. Hasil penelitian ini menunjukkan bahwa total rata-rata kualitas layanan self service perpanjangan online peminjaman koleksi di UPT Perpustakaan ITB yaitu 3.814 % yang dikategorikan dalam status baik. Hasil total ini diperoleh berdasarkan nilai rata-rata yang dimiliki kelima dimensi kualitas layanan online, diantaranya efficiency (3.84%), reliability (3.92%), responsiveness (3.42%), fulfillment (3.93%), dan privacy (3.96%).
ABSTRACT
This study to illustrate the quality of the online extension service website system at the Central Library Institut Teknologi Bandung(ITB) using five dimensions of online service quality proposed by Saha and Zhao (2005), that are efficiency, reliability, responsiveness, fulfillment, privacy. This research uses descriptive quantitative research methods. The population in this study are ITB active students who have used online extension services. Sampling used in this study is purposive sampling, which is taken by setting criteria and prior consideration. Collecting data in this study using questionnaires, interviews, and documents. Furthermore, the measurement of variables is calculated by a Likert scale with five rating scales. The results of this study indicate that the total average quality of self service extension services for online lending collections at UPT ITB Library is 3,814% which is categorized as good status. This total result is obtained based on the average value of the five dimensions of online service quality, including efficiency (3,84%), reliability (3,92%), responsiveness (3,42%), fulfillment (3,93%), and privacy (3,96%).
Keywords: services, online quality services, online extention, Central Library ITB
求助内容：
应助结果提醒方式：
京公网安备 11010802042870号
