{"title":"信息技术支持服务:危机还是机遇?","authors":"J. Yohe","doi":"10.1145/245211.245219","DOIUrl":null,"url":null,"abstract":"Information technology support services are in crisis, due to dramatically increased expectations and stable or dwindling funding. We examine the root causes and suggest actions which may help resolve the situation by reducing expectations, increasing effectiveness, and building partnerships.","PeriodicalId":168438,"journal":{"name":"ACM Siguccs Newsletter","volume":"26 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"1996-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"6","resultStr":"{\"title\":\"Information technology support services: crisis or opportunity?\",\"authors\":\"J. Yohe\",\"doi\":\"10.1145/245211.245219\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"Information technology support services are in crisis, due to dramatically increased expectations and stable or dwindling funding. We examine the root causes and suggest actions which may help resolve the situation by reducing expectations, increasing effectiveness, and building partnerships.\",\"PeriodicalId\":168438,\"journal\":{\"name\":\"ACM Siguccs Newsletter\",\"volume\":\"26 1\",\"pages\":\"0\"},\"PeriodicalIF\":0.0000,\"publicationDate\":\"1996-09-01\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"6\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"ACM Siguccs Newsletter\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://doi.org/10.1145/245211.245219\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"\",\"JCRName\":\"\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"ACM Siguccs Newsletter","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1145/245211.245219","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
Information technology support services: crisis or opportunity?
Information technology support services are in crisis, due to dramatically increased expectations and stable or dwindling funding. We examine the root causes and suggest actions which may help resolve the situation by reducing expectations, increasing effectiveness, and building partnerships.
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