Gestão do conhecimento: uma análise baseada em fatores contextuais da organização

The latest models of Knowledge Management (KM) recognize four phases: acquisition, storage, distribution and use of knowledge. KM is characterized as a multidisciplinary field, involving both technical and social facets. Due to the diversity of issues surrounding this topic, it is essential to define their study. This research is based on social and coordination studies that seek to identify contextual factors developed internally in organizations that support the KM process in the automotive industry. To achieve this goal, a quantitative research method based on a surveys was used. The results point to the existence of eight contextual factors that support KM. These factors are mainly related to the human beings responsible for the retention and transformation of common knowledge and the development of an organizational context that encourages the learning process.