利用机器人过程自动化提高客户服务请求台效率的设计

2021 6th International Conference on Signal Processing, Computing and Control (ISPCC) Pub Date : 2021-10-07 DOI:10.1109/ISPCC53510.2021.9609338

N. Goyal, Harpreet Singh

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引用次数: 1

摘要

机器人流程自动化(RPA)是一种创新技术，用于通过软件机器人实现业务流程的自动化。RPA技术提高了业务流程的效率和能力，同时降低了成本和时间。RPA的发展被标记为“增长最快的细分市场”。在本文中，考虑到自动化在旅游客户服务请求台中的重要性，为了使旅游业变得更好，并对旅游客户服务请求台所做的工作进行了研究。此外，为了提高旅游行业的客户关系、客户满意度和客户忠诚度，提出了客户服务请求台流程自动化的建议。

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A Design of Customer Service Request Desk to Improve the Efficiency using Robotics Process Automation

Robotics Process Automation (RPA) is an innovative technology used to automate the business process with software robots. The RPA technology has improved the efficiency and ability of a business process with reduced cost and time. The evolution of RPA marked as “fastest-growing sub segment”. In this manuscript, the importance of automation in customer service request desk in travel and tourism is taken into consideration for making tourism better and a study has been carried out about work done in the field of travel and tourism for customer service request desk. Moreover, automating the process for customer service request desk has been proposed for improvement of customer relationship, customer satisfaction, and loyalty from customer end in travel and tourism sector.

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2021 6th International Conference on Signal Processing, Computing and Control (ISPCC)

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