组织IT支持中的知识利用。BPS-Statistics Indonesia的案例研究

Proceedings of The International Conference on Data Science and Official Statistics Pub Date : 2022-01-04 DOI:10.34123/icdsos.v2021i1.48

Herlambang Permadi, D. I. Sensuse

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引用次数: 0

摘要

IT部门的许多问题都是雇员在进行日常政府活动时遇到的。所面临的问题经常扰乱政府向社区提供服务的活动。本研究分析了组织中经常发现的IT问题及其影响。多达43人参与了这项调查，以确定他们经常遇到的问题及其产生的影响。调查从7个IT服务集团开始，产生了37个IT问题。其结果是建立了一个以知识为本的系统，帮助员工在工作环境中自行解决资讯科技问题。

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Knowledge-based Utilization in Organizational IT Support. A Case Study at BPS-Statistics Indonesia

Many problems in the IT sector are experienced by employees in carrying out daily government activities. The problems faced often disrupt government activities in providing services to the community. This study analyzes the IT problems that are often found in organizations and their impacts. As many as 43 people have participated in the survey to identify what problems are often experienced and the impact they have had. The survey started with 7 IT service groups and produced 37 IT problems. The result is an implementation of a knowledge-based system that can help employees in solving IT problems on their own in their work environment.

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Proceedings of The International Conference on Data Science and Official Statistics

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