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SKETSA BISNIS Pub Date : 2022-09-30 DOI:10.35891/jsb.v9i2.3211

Ucik Sulistiyawati

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引用次数: 0

摘要

本研究旨在探讨隐私(安全)设置、应用程序设计和电子信任对泗水Grabfood消费者电子关系满意度和电子忠诚度的影响。该研究对居住在泗水的100名使用Grabfood应用程序的受访者进行了调查。经过分析，结果表明，隐私(安全)设置对泗水地区Grabfood应用用户的电子信任存在影响。隐私(安全)设置对泗水Grabfood应用用户的E-Relationship满意度没有影响。应用程序设计影响泗水Grabfood应用程序用户的电子信任。应用设计影响泗水Grabfood应用用户E-Relationship满意度电子信任对泗水市Grabfood应用用户的电子关系满意度有影响，但对泗水市Grabfood应用用户的电子忠诚没有显著影响。研究结果还显示，电子关系满意度对泗水Grabfood应用用户的电子忠诚度有影响。印度版Tujuan penelitian ini adalah untuk menguji Pengaruh隐私(安全)设置，应用程序设计丹E-Trust Terhadap E-Relationship满意度丹E-Loyalty帕达Konsumen Grabfood Di Surabaya。Penelitian dilakukan kepaada的100名受访者表示，他们在泗水申请了Grabfood yang berdomisili。Hasil penelitian ini adalah adanya pengaruh隐私(安全)设置terhadap电子信任parpengguna应用程序Grabfood di泗水。隐私(安全)设置:隐私(安全)设置:关系满意度:隐私(安全)设置:关系满意度:隐私(安全)设置应用程序设计berpengaruh pada e-Trust parpengguna应用于泗水Grabfood。应用程序设计berpengaruh - pad - e-关系满意度parpengguna应用程序泗水Grabfood。E-trust berpengaruh paga -relationship satisfaction para pengguna applikasi Grabfood di Surabaya, namun E-trust tidak berpengaruh paga -loyalty para pengguna applikasi Grabfood di Surabaya。在泗水，有一种关系是满意的，有一种关系是忠诚的，有一种关系是满意的。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

查看原文本刊更多论文

Pengaruh Privacy (Security) Settings, Application Design dan E-Trust Terhadap E-Relationship Satisfaction Dan E-Loyalty Pada Konsumen Grabfood Di Surabaya

English Version This study aims to explore the relationship between Privacy (Security) Settings, Application Design and E-trust towards e-relationship satisfaction and e-loyalty on Grabfood consumers in Surabaya. The study was conducted on 100 respondents who use the Grabfood application who are domiciled in Surabaya. After the analysis, the results show that there is an effect of privacy (security) settings on the e-trust of Grabfood application users in Surabaya. Privacy (security) settings have no effect on E-Relationship Satisfaction of Grabfood application users in Surabaya. Application design affects the e-trust of Grabfood application users in Surabaya. Application design affects the E-Relationship Satisfaction of Grabfood application users in Surabaya. E-trust has an effect on e-relationship satisfaction of Grabfood application users in Surabaya, but e-trust does not show a significant effect on e-loyalty of Grabfood application users in Surabaya. The results also show that e-relationship satisfaction has an effect on e-loyalty of Grabfood application users in Surabaya.Indo Version Tujuan penelitian ini adalah untuk menguji Pengaruh Privacy (Security) Settings, Application Design dan E-Trust Terhadap E-Relationship Satisfaction Dan E-Loyalty Pada Konsumen Grabfood Di Surabaya. Penelitian dilakukan kepada 100 responden pengguna aplikasi Grabfood yang berdomisili di Surabaya. Hasil penelitian ini adalah adanya pengaruh privacy (security) settings terhadap e-trust para pengguna aplikasi Grabfood di Surabaya. Privacy (security) settings tidak berpengaruh pada e-relationship satisfaction para pengguna aplikasi Grabfood di Surabaya. Application design berpengaruh pada e-Trust para pengguna aplikasi Grabfood di Surabaya. Application design berpengaruh pada e-relationship satisfaction para pengguna aplikasi Grabfood di Surabaya. E-trust berpengaruh pada e-relationship satisfaction para pengguna aplikasi Grabfood di Surabaya, namun e-trust tidak berpengaruh pada e-loyalty para pengguna aplikasi Grabfood di Surabaya. Hasil penelitian juga menunjukkan bahwa e- relationship satisfaction berpengaruh pada e-loyalty para pengguna aplikasi Grabfood di Surabaya.

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SKETSA BISNIS

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