企业业务流程再造中信用选择的影响因素分析

Norbertus Purnomolastu, W. Murhadi, Ratna Widyanti
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引用次数: 0

摘要

马来西亚人民银行(Bank Perkreditan Rakyat, BPR)是商业银行之外的银行金融机构的一部分,其活动之一是像商业银行一样分配信贷。BPR作为微型金融机构存在的问题。商业银行在从事分配一定额度的信贷业务时,在价格和提供的便利方面都具有更大的竞争优势。本研究的目的是找出影响顾客决定在业务流程再造中邀功的因素。通过确定选择银行的决定因素,BPR可以利用它来改善对客户的服务,同时BPR可以将其作为向客户或债务人提供信贷的策略。本研究使用的方法是回归logistic方法,该方法用于确定哪些因素决定客户在业务流程再造中选择信贷。结论是流程和员工的个性是影响客户在业务流程再造中选择信用的主要因素。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
An Analysis on the Factors Affecting Credit Selection In BPR to Increase Competitiveness
Bank Perkreditan Rakyat (BPR) is a part of  the  banking  financial institutions  apart from the commercial  banking. .One of the activities of the BPR is to distribute the credits as done by the commercial banks. The problems of BPR as micro financial institutions. In doing their business to  distribute  the credit up to certain amount, are  the  commercial banks  which  have more  competitive advantages, in both  the price  and facilities provided. The objective of this research is to identify the factors influencing the customers in making decisions to take the credit at BPR. By identifying the determinant factors in choosing the banks, BPR can use it to improve their services to the customers and at the same time BPR can use it as a strategy in giving credit to the customers or debtors. The method used in this study was regressive logistic method, which was  used to  identify  what factors determine the customers to choose credist at BPR. The conclusion is that the procedures and personality of the staffs are the main factors making the customers choose credits at BPR.
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