Covid-19 Korkusu’nun Duygusal Emek, Çalışan Performansı, İş Tatmini, Yaşam Doyumu Üzerine Etkisi: Bir Alan Araştırması

: The World, has been struggling with the covid-19 epidemic, which has affected many countries and employees in businesses in these countries for the past year. The fact that the employee is very important in organizations and indispensable for the continuity of organizational life forces the employee to struggle more physically and psychologically with the covid-19 epidemic in this process. The aim of this study is to determine the effect of covid-19 fear on emotional labor, employee performance, job satisfaction and life satisfaction. The sample of the study consists of shopping mall employees. The research was supported by a field work. The quantitative research method was used in the research. The research data were collected by questionnaire technique. The research data were analysed by frequency, reliability, factor, correlation, regression analysis in SPSS 25.0 package program. As a result of the analysis, it was seen that social factors affect the superficial behavior negatively. It was determined that psychological factors negatively affect employee performance. These results are discussed in the context of theory and practice.