Competitiveness and processes: integrating engineering in the capital goods industry

Discusses the way in which effective management of business processes can deliver improved competitiveness‐via specific reference to engineering in the capital goods (CG) industry. Having defined the critical success factors which differentiate the CG sector, shows how the resulting organizational dynamic is best served by an entirely new multi‐disciplinary approach. This delivers the required outcome by collapsing both lead and response times and facilitating the construction of a fully‐integrated operational and knowledge base.