Student satisfaction about the online teaching of the Engineering in Business Management program of the Technological Institute of Toluca

In the year 2020, educational institutions worldwide found it necessary to modify the way of teaching in response to the recommendations of health agencies to maintain social distancing to reduce the circulation of SAR-COV 2 and the development of COVID 19. The traditional way of teaching in which a classroom was attended in person, became staying at home and connecting to an electronic device that allowed the transmission of classes online. Given this new modality, this research aims to collect information through a student satisfaction survey of the academic program of Engineering in Business Management at the Technological Institute of Toluca of online classes during the semester of August-December 2020, period in which it was in pandemic. The variables to be considered were: Teaching, Academic Organization and Infrastructure and University Services. It is concluded from the results obtained that the students are satisfied with the performance of the teacher, however, there are also areas of opportunity in the management of digital platforms, as well as in the feedback and the time that is assigned to carry out conduct assessments online.