TOWARDS A FRAMEWORK FOR THE DESIGN OF VARIETY-ORIENTED PRODUCT-SERVICE SYSTEMS

Abstract Due to increasing cost pressure, companies are expanding their product range and therefore increasingly offering so-called product-service systems (PSS) to increase sales. At the same time, PSS can also contribute to an increase in variety-induced complexity in the company, which ultimately further increases cost pressure. In this article, the causes and effects of variety-induced complexity through products, services and PSS are analysed and the need for a new PSS design method is then demonstrated. Finally, a new framework is presented that enables the design of variety-oriented PSS.