Optimization of business processes by automatic reallocation of resources using the genetic algorithm

Business process management is the process of modifying or adjusting an organization's business process in order to achieve higher productivity or lower costs. Each company or organization has a value creating process that usually involves people, machines and information. One of the main problems with such processes is that it is very difficult to predict how much of each resource is actually needed. In light of the above, the objective of this paper is to implement a methodology that is capable of optimizing the allocation of resources to tasks in a given business process. In this paper, the genetic algorithm was used for optimization. The idea is that once the units are properly presented, the optimal schedule of users should be determined using the genetic algorithm. The fitness function includes Key Performance Indicators of process: waiting time and cost of the resource. Since al the users are not qualified in performing all the tasks in the process, the algorithm has to consider minimal and the maximal available number of users for each activity. The usability of this approach is tested in the process of credit requirement. Finally, the results are compared to the current work process.