A CASE STUDY OF A SERVICE ORGANISATION IN MALAYSIA: EMPLOYEES’ WORK-LIFE BALANCE, WORK COMMITMENT & LEADERSHIP STYLE ON JOB SATISFACTION DURING REMOTE WORKING

The objective of this study was to investigate the relationship between work-life balance, work commitment, leadership style, and job satisfaction during remote working among non-managerial workers at the workplace of a service organisation in Malaysia. A total of 169 respondents participated in the survey. The findings of the study indicated that a healthy work-life balance and a good work commitment have a significant positive relationship on employee's level of job satisfaction during remote working. Leadership does not have a significant influence on one's level of job satisfaction during remote working. Employees who report high levels of satisfaction in their jobs tend to be more dedicated and productive. The findings of this study can give a potential to make a significant contribution to previous investigations on the management and organisational behaviour of organisations when they wanted to apply work from home policy to their employees. As a direct consequence of this, it is much simpler to address conflicts in the organisation such as high employee turnover, unethical behaviour, low productivity, and excessive absenteeism. In addition, this study provides readers, future researchers, HR managers, and the government with information that can be helpful in gaining a better understanding of the factors in the workplace that can influence employee job satisfaction.