Holistic Management of Process Thru 4-DM Methodology

Abstract

Full customer’s satisfaction and continuous improvement are two fore-running objectives on the agenda of any progressive organization. Herein, monitoring requisites and in return mapping actions/ processes for achieving targeted objectives should be an on-going task for all managers. There is thus a case for identifying, determining and controlling various steps, especially the critical ones which influence either Quality or operations. Desired breakthrough is promised through implementing ‘Process Management’ approach, recommended as a handy paradigm to map and monitor the organizations, so as to influence both the individual components of processes and their interactions as control levers. Process Management approach, because of its elaborate detailing, therefore is increasingly been preferred by Quality Managers and Six Sigma Black Belts alike. It is followed by maintaining the outputs in a trendy fashion called Dashboard.Through this paper the authors propose a schema of controlling results from processes, provided they judiciously ‘Define, Design, Develop, and Deploy’ the rudiments. These 4D’s may thus be construed as necessary preludes to process Management, followed by a concluding step as M (Manage). Regressive application of these 4D M components allow detailed identification of critical to control situations, leading to efficiency in business processes measured through the suitable metrics designed and deployed in Develop phase. Evidently several advantages accrue fast and deeper traceability in case of any non conforming situation, leading to overall efficiency. Advantages of the on-line approach which influence control processes through various levels have been recounted to consummate the 4DM based product realisation.