Patients' satisfaction on primary healthcare services in China and its associated factors during COVID-19 pandemic: A cross-sectional study.

Q3 Nursing

Malaysian Family Physician Pub Date : 2023-01-01 DOI:10.51866/oa.194

Huan Li, Kye Mon Min Swe, Mohammed Abdulrazzaq Jabbar, Siew Mooi Ching

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引用次数: 0

Abstract

Introduction: The provision of a satisfactory service by community healthcare centres in China plays an important role in the prevention and control of communicable diseases, especially during the COVID-19 pandemic. However, there is a lack of study in this field. This study aimed to determine the level of patient satisfaction with primary healthcare services in China and its associated factors during the COVID-19 pandemic.

Method: This cross-sectional study was conducted at 10 primary healthcare clinics in Xi'an, China. The 18-Item Patient Satisfaction Questionnaire was used for data evaluation and SPSS version 23.0 for data analysis.

Results: A total of 315 patients were recruited. The overall patient satisfaction score was 26.1±3.1. In the multiple linear regression analysis, the highly educated patients had a higher patient satisfaction score than the low-educated patients (β=1.138, 95% confidence interval=0.135-2.141, P=0.026).

Conclusion: The overall patient satisfaction level of the patients who attended community healthcare centres in Xi'an was high. The patients with a higher educational level showed a higher patient satisfaction level than did those with a lower educational level.

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COVID-19大流行期间中国患者对初级卫生保健服务满意度及其相关因素的横断面研究

中国社区卫生服务中心提供满意的服务在预防和控制传染病方面发挥着重要作用，特别是在COVID-19大流行期间。然而，这方面的研究还很缺乏。本研究旨在确定COVID-19大流行期间中国患者对初级卫生保健服务的满意度及其相关因素。方法:本横断面研究在中国西安市的10家初级卫生保健诊所进行。采用18项患者满意度问卷进行数据评价，采用SPSS 23.0版本进行数据分析。结果:共纳入315例患者。患者总体满意度为26.1±3.1分。多元线性回归分析显示，高学历患者满意度得分高于低学历患者(β=1.138, 95%可信区间=0.135 ~ 2.141,P=0.026)。结论:西安市社区卫生服务中心患者总体满意度较高。受教育程度高的患者满意度高于受教育程度低的患者。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Malaysian Family Physician Medicine-Family Practice

CiteScore

1.20

自引率

0.00%

发文量

审稿时长

24 weeks

期刊介绍： The Malaysian Family Physician is the official journal of the Academy of Family Physicians of Malaysia. It is published three times a year. Circulation: The journal is distributed free of charge to all members of the Academy of Family Physicians of Malaysia. Complimentary copies are also sent to other organizations that are members of the World Organization of Family Doctors (WONCA).