Dalhatu Muhammad Ahmad, Emmanuel Ebuka Abonyi, Joseph Chukwudi Ugwuonah, Peter Esin Okon, Shuaibu Aliyu, Leonard Ighodalo Uzairue Bmls MSc, Don Eliseo Lucero-Prisno
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引用次数: 0
Abstract
Background: Patients' satisfaction is an important indicator of determining the quality of pharmaceutical care (PC). This study investigated Human Immunodeficiency Virus (HIV) patients' satisfaction with PC at Federal Medical Centre, Keffi-Nigeria and determined the statistical correlation between the respondents' socio-demographic variables and their satisfaction with PC. Methods: This cross-sectional survey study involved 351 randomly selected HIV-positive patients receiving PC in the facility. A Likert-type questionnaire was used for the data collection. Results: The Cronbach's alpha of the questionnaire was .916. The "overall perception of pharmacists' care or service" had a mean satisfaction score of 4.24 ± 0.749 and "the amount of time spent with the pharmacists" had a mean score of 3.94 ± 0.791. No significant association was found between socio-demographic variables and overall patients' satisfaction with PC. Conclusion: The reliability of the questionnaire was high and the HIV patients had a good satisfaction with the PC they received in the facility.
背景:患者满意度是衡量药学服务质量的重要指标。本研究调查了尼日利亚keffi - Federal Medical Centre的HIV患者对PC的满意度，并确定了受访者的社会人口学变量与PC满意度之间的统计相关性。方法:这项横断面调查研究涉及351名随机选择的hiv阳性患者在该机构接受PC。采用李克特式问卷进行数据收集。结果:问卷的Cronbach's alpha值为0.916。“对药师护理或服务的总体感知”的平均满意度为4.24±0.749分，“与药师相处的时间”的平均满意度为3.94±0.791分。社会人口学变量与患者对PC的总体满意度之间无显著关联。结论:问卷的信度较高，HIV患者对医院PC服务的满意度较高。
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