The moderating role of trust in government adoption e-service during Covid-19 pandemic: health belief model perspective.

International journal of information technology : an official journal of Bharati Vidyapeeth's Institute of Computer Applications and Management Pub Date : 2023-01-01 DOI:10.1007/s41870-023-01203-z

Dony Martinus Sihotang, Muhammad Raihan Andriqa, Futuh Nurmuntaha Alfahmi, Abdurrohim Syahruromadhon Wahyudi, Muhammad Alif Herdin Besila, Muhamad Agung Yulianang, Etti Diana, Achmad Nizar Hidayanto

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引用次数: 1

Abstract

The present paper discusses the influence of factors in the health belief model (HBM) on adopting government e-services during the Covid-19 pandemic in Indonesia. Furthermore, the present study demonstrates the moderating effect of trust in HBM. Therefore, we propose an interacting model between trust and HBM. A survey of 299 citizens in Indonesia was used to test the proposed model. By using a structural equation model (SEM), this study found that the HBM factors (perceived susceptibility, perceived benefit, perceived barriers, self-efficacy, cues to action, health concern) significantly affect the intention to adopt government e-services during the Covid-19 pandemic, except for the perceived severity factor. In addition, this study reveals the role of the trust variable, which significantly strengthens the effect of HBM on government e-service.

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Covid-19大流行期间信任对政府采用电子服务的调节作用:健康信念模型视角

本文探讨了健康信念模型(HBM)中各因素对印度尼西亚在新冠肺炎大流行期间采用政府电子服务的影响。此外，本研究还验证了信任对HBM的调节作用。因此，我们提出了信任与HBM之间的交互模型。一项对299名印度尼西亚公民的调查被用来测试所提出的模型。通过结构方程模型(SEM)，本研究发现，除了感知严重性因素外，HBM因素(感知易感性、感知利益、感知障碍、自我效能、行动线索、健康关注)显著影响了Covid-19大流行期间政府电子服务的使用意愿。此外，本研究还揭示了信任变量的作用，显著增强了HBM对政府电子服务的影响。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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International journal of information technology : an official journal of Bharati Vidyapeeth's Institute of Computer Applications and Management

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