Co-designing conversational agents: A comprehensive review and recommendations for best practices

IF 3.2 1区工程技术 Q2 ENGINEERING, MANUFACTURING

Design Studies Pub Date : 2023-11-08 DOI:10.1016/j.destud.2023.101230

Malak Sadek, Rafael A. Calvo, Céline Mougenot

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引用次数: 0

Abstract

This paper presents a comprehensive review of fifty-two studies co-designing conversational agents (CAs). Its objectives are to synthesise prior CA co-design efforts and provide actionable recommendations for future endeavours in CA co-design. The review systematically evaluates studies' methodological and contextual aspects, revealing trends and limitations. These insights converge into practical recommendations for co-designing CAs, including (1) selecting the most suitable design technique aligned with desired CA outcomes, (2) advocating continuous stakeholder involvement throughout the design process, and (3) emphasising the elicitation and embodiment of stakeholder values to ensure CA designs align with their perspectives. This paper contributes to standardising and enhancing co-design practices, promising to improve the quality of outcomes in the case of CAs while benefiting stakeholders and users.

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共同设计会话代理:对最佳实践的全面审查和建议

本文对52项共同设计会话代理的研究进行了综述。其目标是综合以前的CA协同设计工作，并为CA协同设计的未来工作提供可操作的建议。该评论系统地评估了研究的方法和背景方面，揭示了趋势和局限性。这些见解汇聚成共同设计CA的实用建议，包括(1)选择与期望CA结果相一致的最合适的设计技术，(2)倡导在整个设计过程中持续参与利益相关者，以及(3)强调利益相关者价值观的启发和体现，以确保CA设计符合他们的观点。本文有助于标准化和加强协同设计实践，承诺在使利益相关者和用户受益的同时提高ca情况下的结果质量。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Design Studies 工程技术-工程：制造

CiteScore

8.60

自引率

20.00%

发文量

审稿时长

40 days

期刊介绍： Design Studies is a leading international academic journal focused on developing understanding of design processes. It studies design activity across all domains of application, including engineering and product design, architectural and urban design, computer artefacts and systems design. It therefore provides an interdisciplinary forum for the analysis, development and discussion of fundamental aspects of design activity, from cognition and methodology to values and philosophy. Design Studies publishes work that is concerned with the process of designing, and is relevant to a broad audience of researchers, teachers and practitioners. We welcome original, scientific and scholarly research papers reporting studies concerned with the process of designing in all its many fields, or furthering the development and application of new knowledge relating to design process. Papers should be written to be intelligible and pertinent to a wide range of readership across different design domains. To be relevant for this journal, a paper has to offer something that gives new insight into or knowledge about the design process, or assists new development of the processes of designing.