Service supply chain management: a behavioural operations perspective

Weihua Liu, Di Wang, Shangsong Long, Xinran Shen, V. Shi
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引用次数: 29

Abstract

Purpose The purpose of this paper is to provide an overview of the evolution of service supply chain management from a behavioural operations perspective, pointing out future research directions for scholars. Design/methodology/approach This study searched five databases for relevant literature published between 2009 and 2018, selecting 64 papers for this review. The selected literature was categorised according to two dimensions: a service supply chain link perspective and a behavioural factor perspective. Comparative analysis was used to identify gaps in the literature, and five future research agendas were proposed. Findings In terms of the perspective of service supply chain link, extant literature primarily focuses on service supply and service co-ordination management, and less on service demand and integration management. In terms of the behavioural factor’s perspective, most focus on classic behaviour factors, with less attention paid to emerging behaviour factors. This paper thus proposes five research agendas: demand-oriented management and integrated supply chain-oriented behavioural research; broadening the understanding of the scope of behavioural operations; integrating the latest backgrounds and trends of service industry into the research; greater attention to behavioural operations in service sub-industries; and multimethod combination is encouraged to be used to dig into the interesting research problems. Originality/value This study constitutes the first systematic review of service supply chain research from a behavioural perspective. By categorising the literature into two dimensions, the state of existing research is evaluated with an eye towards future research avenues.
服务供应链管理:行为操作视角
本文的目的是从行为运营的角度对服务供应链管理的演变进行概述,并为学者指出未来的研究方向。本研究检索了5个数据库,检索了2009年至2018年间发表的相关文献,选择了64篇论文进行综述。所选文献根据两个维度进行分类:服务供应链链接视角和行为因素视角。通过比较分析找出文献中的空白,并提出了五个未来的研究议程。从服务供应链环节的角度来看,现有文献主要关注服务供给和服务协调管理,对服务需求和集成管理的研究较少。从行为因素的角度来看,大多关注经典行为因素,对新兴行为因素的关注较少。本文提出了五个研究方向:需求导向管理和集成供应链导向行为研究;扩大对行为操作范围的认识;将服务业的最新背景和趋势纳入研究;更重视服务分行业的行为运作;鼓励采用多方法结合的方法来挖掘有趣的研究问题。原创性/价值本研究首次从行为视角对服务供应链研究进行了系统回顾。通过将文献分为两个维度,评估现有研究的状态,着眼于未来的研究途径。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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