Is Re-engineering Possible in the Public Sector? A Brazilian Case Study

Nereu F. Kock, R. McQueen
{"title":"Is Re-engineering Possible in the Public Sector? A Brazilian Case Study","authors":"Nereu F. Kock, R. McQueen","doi":"10.1002/(SICI)1099-0828(199609)3:3<3::AID-BCR70>3.0.CO;2-S","DOIUrl":null,"url":null,"abstract":"This paper describes an attempt to re-engineer a large public sector organisation in Brazil. The organisation, a civil engineering company, had a major role in a large government construction project of high political relevance, by the time the re-engineering attempt was started. As a result of the re-engineering attempt, the organisation had its IT infrastructure significantly improved. The access to IT was decentralised by the downsizing of the applications from a mainframe to a local area network. The large construction project for which the organisation had been hired by the government was successfully completed. However, no radical changes in the organisation's business processes had resulted, despite the US$ 8 million invested in the re-engineering attempt. Moreover, even though some processes had been automated, almost no staff reduction was effected. The lack of layoffs meant that even the increase in efficiency in those processes, which by no means was radical, was not realised. This paper analyses this case of \"successful failure\" and its implications for reengineering in the public sector.","PeriodicalId":100208,"journal":{"name":"Business Change and Re-engineering","volume":"13 1","pages":"3-12"},"PeriodicalIF":0.0000,"publicationDate":"1996-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"23","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Business Change and Re-engineering","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1002/(SICI)1099-0828(199609)3:3<3::AID-BCR70>3.0.CO;2-S","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
引用次数: 23

Abstract

This paper describes an attempt to re-engineer a large public sector organisation in Brazil. The organisation, a civil engineering company, had a major role in a large government construction project of high political relevance, by the time the re-engineering attempt was started. As a result of the re-engineering attempt, the organisation had its IT infrastructure significantly improved. The access to IT was decentralised by the downsizing of the applications from a mainframe to a local area network. The large construction project for which the organisation had been hired by the government was successfully completed. However, no radical changes in the organisation's business processes had resulted, despite the US$ 8 million invested in the re-engineering attempt. Moreover, even though some processes had been automated, almost no staff reduction was effected. The lack of layoffs meant that even the increase in efficiency in those processes, which by no means was radical, was not realised. This paper analyses this case of "successful failure" and its implications for reengineering in the public sector.
公营部门的再造可行吗?巴西案例研究
这篇论文描述了在巴西重组一个大型公共部门组织的尝试。该组织是一家土木工程公司,在重组尝试开始时,在一个具有高度政治相关性的大型政府建设项目中发挥了重要作用。作为重新工程尝试的结果,该组织的IT基础设施得到了显著改善。通过将应用程序从大型机缩小到局域网,对IT的访问被分散了。政府雇用该组织负责的那项大型建设工程成功地完成了。然而,尽管在重新设计方面投入了800万美元,但该组织的业务流程并没有发生根本性的变化。此外,尽管有些程序已实现自动化,但几乎没有裁减工作人员。没有裁员意味着,即使这些程序的效率有所提高,这绝不是根本的提高,也没有实现。本文分析了这一“成功失败”案例及其对公共部门再造的启示。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
求助全文
约1分钟内获得全文 求助全文
来源期刊
自引率
0.00%
发文量
0
×
引用
GB/T 7714-2015
复制
MLA
复制
APA
复制
导出至
BibTeX EndNote RefMan NoteFirst NoteExpress
×
提示
您的信息不完整,为了账户安全,请先补充。
现在去补充
×
提示
您因"违规操作"
具体请查看互助需知
我知道了
×
提示
确定
请完成安全验证×
copy
已复制链接
快去分享给好友吧!
我知道了
右上角分享
点击右上角分享
0
联系我们:info@booksci.cn Book学术提供免费学术资源搜索服务,方便国内外学者检索中英文文献。致力于提供最便捷和优质的服务体验。 Copyright © 2023 布克学术 All rights reserved.
京ICP备2023020795号-1
ghs 京公网安备 11010802042870号
Book学术文献互助
Book学术文献互助群
群 号:481959085
Book学术官方微信