Gestión de la Calidad Total e indicadores no financieros: reflejo del valor de la certificación ISO 9001:2000

Abstract

Understanding the reasons behind implementation of ISO 9000 quality standard is essential to know advantages deriving of this management initiative. Recent empirical evidence shows that total quality management is essential to certified companies achieving better business performance. The present study shows that relationships between the implementation of TQM and non-financial performance measures with ISO 9001:2000 quality standard are present in furniture Spanish companies.