Quality in the supermarket sector in Peru

Q3 Economics, Econometrics and Finance

International Journal of Services, Economics and Management Pub Date : 2021-02-26 DOI:10.1504/IJSEM.2021.10035624

Jorge Benzaquen de las Casas, Angie Álvarez, Ítalo Falcón, rsula Velarde, Víctor Burga

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引用次数: 0

Abstract

This research aims to analyse the supermarket companies in Peru that have implemented or not a quality management system (QMS), considering the total quality management (TQM) factors. The instrument includes four blocks (top management, supplier, process management and customer) and nine factors, as well as 35 variables based on a sample of 73 companies in the Peruvian supermarket sector. In this sector, companies with and without the quality management system did not have significant differences in the nine TQM factors. It is also analysed if ISO 9000:2015 principles are considered in the TQM factors and if the managers in the companies are doing what they are asked in the questionnaire. This study gives a new perception and new insights about the management of the supermarket sector in Peru in terms of quality and the important impact that this topic have in these companies. A more comprehensive exploration of supermarket's quality management in developing countries with a different perspective would be useful for enhancing the literature.

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秘鲁超市部门的质量

本研究旨在分析秘鲁超市公司是否实施了质量管理体系(QMS)，考虑到全面质量管理(TQM)的因素。该工具包括四个模块(高层管理、供应商、流程管理和客户)和九个因素，以及基于秘鲁超市部门73家公司样本的35个变量。在该行业，有无质量管理体系的公司在9个TQM因素上没有显著差异。它还分析了是否在TQM因素中考虑了ISO 9000:2015原则，以及公司的管理人员是否在做他们在问卷中被要求的事情。本研究给出了一个新的感知和新的见解关于管理的超市部门在秘鲁的质量和重要的影响，这一主题在这些公司。以不同的视角对发展中国家的超市质量管理进行更全面的探索将有助于加强文献。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

International Journal of Services, Economics and Management Economics, Econometrics and Finance-Economics and Econometrics

CiteScore

1.70

自引率

0.00%

发文量

期刊介绍： JSEM proposes and fosters discussion on empirical and theoretical work on services economics and management. The journal seeks to provide a bridge between those conducting research on service economics and management on the one hand, and those working in the areas of service sectors on the other.