A Simulation Approach in Process Mining Conformance Analysis. The Introduction of a Brand New BPMN Element.

Abstract

The computerization of organizational processes provides several tools for evaluating the quality of mapping. An executed process produces, in each instance, log files that can be used to reconstruct the actual procedure carried out by the system as well as to highlight deviations or “move” from the mapped path. These “moves” represent a loss that we consider unacceptable for organizations, which manifests its effects in various modes and weights. From this arises, in our view, the need for tools and logic approach to manage and limit the “conformance risk”, including as well as a proper consideration and methodological evaluation of the same risk, but also practical solutions and mapping tools that might influence the occurrence. In this paper we propose a methodology and a simulation model of “Conformance Risk Aware Desing” in order to support the modeler in moving from a diagnostic to a preventive and design view of the conformance's matter.