Algorithmic work coordination and workers' voice in the COVID-19 pandemic: The case of Foodora/Lieferando

Q2 Business, Management and Accounting

Work Organisation, Labour and Globalisation Pub Date : 2021-01-01 DOI:10.13169/workorgalaboglob.15.1.0069

J. Schreyer

引用次数: 3

Abstract

The COVID-19 pandemic exacerbates the conflictual nature of work in the digital platform economy as if it were ignited under a magnifying glass. In this context, this article focuses on the logic of control of algorithmic labour coordination, adopting a qualitative case study approach. In a situation in which the technical infrastructure of online platforms generally impedes labour protests, it examines the case of Lieferando (formerly Foodora) in Germany, where, unusually, the on-demand workforce is employed. It concludes that in this situation, the algorithmic management of Lieferando facilitates labour protests because of a lack of communication between employer and worker. Furthermore, in the COVID-19 pandemic, institutionalised relationships function as a countervailing power to that of the employer, forcing it to act.

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COVID-19大流行中的算法工作协调和工人的声音:以Foodora/ liferando为例

新冠肺炎疫情加剧了数字平台经济中工作的矛盾性，就像在放大镜下被点燃一样。在此背景下，本文采用定性案例研究方法，重点研究算法劳动协调的控制逻辑。在在线平台的技术基础设施通常阻碍劳工抗议的情况下，它研究了德国的Lieferando(前身为Foodora)的案例，在那里，不同寻常的是，按需劳动力被雇用。它的结论是，在这种情况下，由于雇主和工人之间缺乏沟通，Lieferando的算法管理促进了劳工抗议。此外，在2019冠状病毒病大流行期间，制度化的关系作为一种抵消雇主关系的力量，迫使雇主采取行动。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Work Organisation, Labour and Globalisation Business, Management and Accounting-Industrial Relations

CiteScore

3.70

自引率

0.00%

发文量

期刊介绍： Work Organisation, Labour and Globalisation aims to: -Provide a single home for articles which specifically address issues relating to the changing international division of labour and the restructuring of work in a global knowledge-based economy. -Bring together the results of empirical research, both qualitative and quantitative, with theoretical analyses in order to inform the development of new interdisciplinary approaches to the study of the restructuring of work, organisational structures and labour in a global context. -Be global in scope, with a particular emphasis on attracting contributions from developing countries as well as from Europe, North America and other developed regions. -Encourage a dialogue between university-based researchers and their counterparts in international and national government agencies, independent research institutes, trade unions and civil society as well as other policy makers. Subject to the requirements of scholarly peer review, it is open to submissions from contributors working outside the academic sphere and encourages an accessible style of writing in order to facilitate this goal. -Complement, rather than compete with, existing discipline-based journals. -Bring to the attention of English-speaking readers relevant articles originally published in other languages.