Literatin: beyond awareness of readability in terms and conditions

Abstract

Terms and Conditions (T&Cs) are frequently unread as a consequence of their complexity and length. Readability formulas are used to objectively measure this complexity, but ironically their outputs are also unreadable to many. This motivated the development of a chrome extension called Literatin that compares the complexity of popular fictional literature to T&Cs in order sensitise people to their complexity. In this paper we discuss whether this has been achieved, and outline plans to further develop the extension.