Tren Layanan Referensi Virtual Studi Kualitatif Pada 12 Website Perpustakaan di Pulau Jawa

Tik Ilmeu Jurnal Ilmu Perpustakaan dan Informasi Pub Date : 2020-12-14 DOI:10.29240/tik.v4i2.1778

Katrin Setio Devi, Indira Irawati

{"title":"Tren Layanan Referensi Virtual Studi Kualitatif Pada 12 Website Perpustakaan di Pulau Jawa","authors":"Katrin Setio Devi, Indira Irawati","doi":"10.29240/tik.v4i2.1778","DOIUrl":null,"url":null,"abstract":"The virtual reference service (VRS) has been implemented by some libraries in Indonesia. This study aims to identify trends in VRS in some libraries in the Java Island. This research is a qualitative study using descriptive analysis presented as a percentage, then elaborated again with narration or description associated with the field and theory. Using purposive sampling technique, selected 12 libraries to be analyzed on the website. The sample consists of public libraries and special libraries. The results form 12 library samples found to bring trends in the form of presenting referral services if sorted from the most used by the library are email (91%), web forms (75%), chat references (67%), and SMS (8%). Both email and web form used for VSR is using the library's public email. Chat references available on the web library use the Tawk Live Chat App, add on Dalet Galaxy, Whatsapp and Line. VRS in SMS form is only used by the National Library. Email is the most common format used as a communication tool in VRS followed by web forms, chat references and SMS. The results of this study can be used as material for consideration to develop format of VRS in Indonesian libraries","PeriodicalId":34225,"journal":{"name":"Tik Ilmeu Jurnal Ilmu Perpustakaan dan Informasi","volume":"37 3 1","pages":""},"PeriodicalIF":0.0000,"publicationDate":"2020-12-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"1","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Tik Ilmeu Jurnal Ilmu Perpustakaan dan Informasi","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.29240/tik.v4i2.1778","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}

引用次数: 1

Abstract

The virtual reference service (VRS) has been implemented by some libraries in Indonesia. This study aims to identify trends in VRS in some libraries in the Java Island. This research is a qualitative study using descriptive analysis presented as a percentage, then elaborated again with narration or description associated with the field and theory. Using purposive sampling technique, selected 12 libraries to be analyzed on the website. The sample consists of public libraries and special libraries. The results form 12 library samples found to bring trends in the form of presenting referral services if sorted from the most used by the library are email (91%), web forms (75%), chat references (67%), and SMS (8%). Both email and web form used for VSR is using the library's public email. Chat references available on the web library use the Tawk Live Chat App, add on Dalet Galaxy, Whatsapp and Line. VRS in SMS form is only used by the National Library. Email is the most common format used as a communication tool in VRS followed by web forms, chat references and SMS. The results of this study can be used as material for consideration to develop format of VRS in Indonesian libraries

查看原文本刊更多论文

在爪哇岛的12个图书馆网站上，虚拟定性研究服务趋势

虚拟参考咨询服务(VRS)已在印度尼西亚的一些图书馆实施。本研究旨在确定爪哇岛一些图书馆的VRS趋势。本研究是一项定性研究，使用描述性分析作为百分比呈现，然后再阐述与领域和理论相关的叙述或描述。采用有目的抽样技术，在网站上选取12个图书馆进行分析。样本包括公共图书馆和特殊图书馆。12个图书馆样本的结果显示，图书馆最常用的推荐服务形式是电子邮件(91%)、网页表单(75%)、聊天推荐(67%)和短信(8%)。VSR使用的电子邮件和网页形式都是使用图书馆的公共电子邮件。网络库中可用的聊天参考使用Tawk Live Chat App，添加Dalet Galaxy, Whatsapp和Line。短信形式的VRS仅供国家图书馆使用。电子邮件是VRS中最常用的通信工具，其次是网页表单、聊天参考和短信。本研究结果可作为印尼图书馆VRS格式发展的参考材料

本文章由计算机程序翻译，如有差异，请以英文原文为准。

求助全文

约1分钟内获得全文求助全文

来源期刊

Tik Ilmeu Jurnal Ilmu Perpustakaan dan Informasi

自引率

0.00%

发文量

审稿时长

12 weeks