Arisa Nest - A Cloud-Based Platform for Development of Virtual Assistant

Abstract

The use of virtual assistants has become popularized by their adhesion by large companies. This is because they have brought benefits to a certain extent in people’s daily activities or in their tasks in organizations, with reminders, automation of repetitive tasks, proposing solutions for various situations, etc.. To meet this demand, several tools have been developed to create this type of agent. Following the same trends, this paper presents the Arisa Nest platform, under the Platform as a Service model, as a tool to create virtual assistants with resources to manage information about users, create algorithms to give more effective answers, consume web services to the interoperability with other systems and with proactivity behaviors. Finally, some cases are presented using the platform in real scenarios and tests.