The Suitability Evaluation of Procurement Information Systems to the Needs of Users and Management Using Human, Organization, Technology-Fit (HOT-Fit) Framework

Abstract

Management Information System (MIS) in government institutions is vital in supporting excellent services to the community. The establishedMIS often provides less optimum benefits since the MIS development did not go through a proper planning and was not supported by a clear IT Masterplan. Therefore, an evaluation of the MIS implementation is needed. There are three main aspects that needs to be evaluated, i.e. human, organization, and technology. The procurement unit of Malang City has an MIS for procurement submission called siBaja. It has been on production since 2016. This study aims to evaluate the suitability of siBaja based on Human, Organizationi, Technology-Fit (HOT-Fit) framework. A data was collected from end-users through a survey method. The data analysis was modeled using SEM-PLS.We found that the implementation of siBaja was not fully fit with respect to human-technology relationship. It was indicated by the absence of a significant effect between the user satisfaction and service quality variables with a significance value of 0.899 at α = 0.05. Thus, it was not fully fit for organization-technology relationship. It was indicated by the absence of a significant effect between service control, internal control variables with a significance value of 0.221 at α = 0.05.