Factors Affecting Long-Term Cooperation with Logistics Service Providers

Aleksandrs Kotļars, Inguna Jurgelane-Kaldava, V. Skribans
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Abstract

Nowadays different approaches are used by the companies to systematically compare and evaluate logistics service providers. The purpose of this study is to define and classify requirements, evaluation criteria and quality criteria set towards logistics service providers. In this study, information is gathered about the selection arrangements for logistics providers, which were collected from several companies. Authors looked for information related to the following questions: what are the criteria for evaluating logistics service providers; what are the requirements that logistics providers need to ensure to become a partner; what are the objectives of the selection contests (procurement tenders) defined by the companies; what are the main service quality indicators that are used to measure the performance of logistics service providers. Companies originated in the European Union from various countries have been examined. A literature review was conducted that helped to collect information regarding application of multiple-criteria decision-making for selection of logistics service providers and extract proposed selection criteria. Analysis of procurement documentation by logistics service providers was done to extract and group data that will be used to develop decision-making framework in further research. Authors created unique groups of logistics service providers selection criteria, requirements towards logistics service providers, selection goals and key performance indicators. Finally, general market research of pre-defined industries was made. There are very few studies dedicated to selection of criteria and requirements towards logistics service providers. Companies tend to formulate selection criteria of logistics service providers in general manner, at the same time, not paying attention to formulating selection process goals.
影响与物流服务商长期合作的因素
如今,公司采用不同的方法来系统地比较和评估物流服务提供商。本研究的目的是定义和分类的要求,评价标准和质量标准设定的物流服务提供商。在本研究中,收集了有关物流供应商选择安排的信息,这些信息是从几家公司收集的。作者寻找了与以下问题相关的信息:评价物流服务提供商的标准是什么;物流供应商需要确保成为合作伙伴的要求是什么?各公司订定的甄选比赛(采购招标)的目的为何?衡量物流服务供应商绩效的主要服务质量指标有哪些?来自不同国家的欧盟公司已被审查。进行了文献综述,这有助于收集有关应用多标准决策选择物流服务提供商和提取建议的选择标准的信息。对物流服务供应商的采购文件进行了分析,以提取和分组数据,这些数据将用于在进一步研究中制定决策框架。作者创建了独特的物流服务提供商选择标准,对物流服务提供商的要求,选择目标和关键绩效指标。最后,对预定义行业进行一般市场调研。很少有专门研究选择标准和要求的物流服务提供商。企业倾向于笼统地制定物流服务商的选择标准,同时不注重制定选择过程目标。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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