Material and embodied resources in the accomplishment of closings in technology-mediated business meetings

Abstract

This study uses conversation analysis (CA) and video-recorded data from an international company to investigate closings in technology-mediated (i.e. distant) meetings. The focus is on the situated affordances and multimodal resources that the chair and participants deploy to transition from meeting talk to a coordinated exit. Due to restricted access to bodily-visual leave-taking behaviours, other mutually recognized practices need to be implemented to initiate and advance closings: (1) when closing is made relevant as the next step, (2) when opportunity spaces to move out of the closing emerge, and (3) when departure from the meeting needs to be negotiated. This progression requires the close coordination of co-participants’ vocal and embodied conduct in the physical setting and rendering actions publicly intelligible via the screen at specific moments. The analysis portrays closings as emergent, collaborative accomplishments, in which the import of multimodal turn constructions and (dis)aligning behaviours must be negotiated in situ.