E-government Diffusion: A Comparison of Adoption Constructs

Abstract

Purpose – E‐government adoption is the focus of many research studies. However, few studies have compared the adoption factors to identify the most salient predictors of e‐government use. The purpose of this paper is to compare popular adoption constructs to identify the most influential.Design/methodology/approach – A survey was administered to elicit citizen perceptions of e‐government services.Findings – The results of stepwise regression indicate perceived usefulness, trust of the internet, previous use of an e‐government service and perceived ease of use all have a significant impact on one's intention to use an e‐government service. Perceived usefulness emerges as the most important factor in predicting e‐government adoption. This factor alone explains 74.8 percent of the variance in intention to use.Research limitations/implications – In light of these findings, researchers should still explore the role of adoption factors in e‐government diffusion. The proposed model is a robust, yet parsimonious ...