Information Quality Research Within the Project “A State in a Smartphone”

Abstract

This article aims to explore the quality of the information provided by public authorities to citizens, businesses, and other stakeholders as part of the implementation of e-services of “A State in a Smartphone” in Ukraine. The article presents the structure of the authors’ model of information quality assessment, which includes three levels of characteristics and allows calculating the integral indicator of information quality. The model involves the use of expert research methods. The results of the study indicate that the information provided to users by public authorities has a fairly high level of quality, but there are reserves for improvement.