Rethinking the Role of Circulation Staff in Academic Libraries

Q2 Social Sciences

International Information and Library Review Pub Date : 2021-03-27 DOI:10.1080/10572317.2021.1909259

E. Owens

引用次数: 0

Abstract

Abstract The traditional functions of Access Services shrink as many academic libraries see physical circulation rates continue to decline, but the need for staff trained in customer service skills does not diminish. This column reflects on how one academic Access Services department partnered internally with other library departments to expand our definitions of who we serve and find new ways to prove our value to the library. Other academic libraries may find inspiration to rethink old habits, forge new connections, and determine what success looks like.

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对高校图书馆流通人员角色的再思考

随着许多学术图书馆的实物流通量持续下降，访问服务的传统功能也在萎缩，但对接受过客户服务技能培训的员工的需求并没有减少。本专栏反映了一个学术访问服务部门如何与其他图书馆部门进行内部合作，以扩大我们对服务对象的定义，并找到新的方法来证明我们对图书馆的价值。其他学术图书馆可能会找到灵感，重新思考旧习惯，建立新的联系，并确定成功是什么样子的。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

International Information and Library Review Social Sciences-Library and Information Sciences

CiteScore

2.40

自引率

0.00%

发文量

期刊介绍： For more than twenty years, the International Information and Library Review has been welcomed by information scientists, librarians and other scholars and practitioners all over the world for its timely articles on research and development in international and comparative librarianship, information sciences, information policy and information ethics, digital values and digital libraries. Contributions to the journal have come from staff or members of many different international organizations, including the United Nations, UNESCO, IFLA, and INTAMEL, and from library and information scientists in academia, government, industry, and other organizations.