THE MESSAGES IN COMMUNICATION - WHY DON’T WE UNDERSTAND EACH OTHER

L. Borisova, Iliyan Kostov
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Abstract

The introduction of rules in a given field is related to the setting of certain requirements to the products, processes or bodies that implement them and aims to ensure a certain quality. This is generally the case, but it also applies in full force to the communication process. The existence of strict rules in communication presupposes the setting of specific requirements regarding the necessary knowledge, professional skills and competencies that communicators must possess in order to achieve the desired effect, striving for professional growth and career in their organizations. In the process of communication information, emotions, feelings, ideas are exchanged. Assuming the communicators are professionally trained - then why don’t they understand each other? We will try to get to the reason in this post. For the purposes of the research, fundamental scientific formulations and methods of the theory of the nature of communications, comparative analysis, as well as examples from the speeches of celebrities in public space (media and social networks) - were used. Communication between people can be characterized as interpersonal if it meets the following criteria: it involves a certain number of people in immediate interaction; participants have the opportunity to see, hear, easily provide feedback. It is assumed that each of the participants understands, perceives and influences the other side, respects the arguments of their partner. Communication implies investment of emotions, competence of the parties in relation to the established rules, possession of a certain intelligence, which is the basis of the management of emotions - emotional intelligence. It includes self-control skills, personal and social competence, motivation and delegation skills, conflict resolution, empathy and hope. It is indisputable that the skills and abilities necessary in the process of communication and the manifestation of intelligence are found in a different proportion in each one. Emotions are a starting point for personality development, they face challenges, give everyday life more depth and meaning. Emotions require intelligence, they must be harnessed to facilitate achievement. Anyone can learn to be intelligent about their emotions and apply that intelligence to solving many of life’s problems. To achieve excellence in this field, knowledge and development of certain skills are required. Defining feelings makes it possible to study their nature and control them. There is no great human good without great emotion, because feelings have taught mankind to reason. Differences in religious, cultural and political beliefs are often the cause of tragic and fatal separation. The feelings manifested in sympathy and compassion, empathy and pain, all have the ability to unite.
交流中的信息——为什么我们不能相互理解
在特定领域引入规则与对实施这些规则的产品、过程或机构设定某些要求有关,目的是确保一定的质量。这通常是事实,但它也完全适用于沟通过程。严格的沟通规则的存在,预设了传播者必须具备的必要知识、专业技能和能力的具体要求,以达到预期的效果,争取在组织中的专业成长和职业生涯。在信息交流的过程中,情感、感情、思想都在交换。假设沟通者是经过专业训练的,那么为什么他们不能相互理解呢?我们将在这篇文章中找出原因。为了研究的目的,使用了传播本质理论的基本科学公式和方法,比较分析,以及公共空间(媒体和社交网络)名人演讲的例子。人与人之间的交流如果符合以下标准,就可以被定性为人际交往:它涉及一定数量的人直接互动;参与者有机会看到,听到,很容易提供反馈。假设每个参与者都能理解、感知和影响对方,尊重对方的论点。沟通意味着情绪的投入,双方在既定规则方面的能力,拥有一定的智力,这是管理情绪的基础——情商。它包括自我控制技能、个人和社会能力、动机和授权技能、解决冲突、同理心和希望。无可争辩的是,交际过程中所必需的技能和能力以及智力的表现在每个人身上所占的比例都是不同的。情感是个性发展的起点,它们面对挑战,赋予日常生活更多的深度和意义。情绪需要智力,它们必须被用来促进成就。任何人都可以学会对自己的情绪有智慧,并运用这种智慧来解决生活中的许多问题。要在这一领域取得卓越成就,需要具备一定的知识和技能。定义感觉可以让我们研究它们的本质并控制它们。没有伟大的情感就没有伟大的人类善,因为情感教会了人类理性。宗教、文化和政治信仰的差异往往是造成悲剧性和致命的分离的原因。感情表现在同情和同情,同理心和痛苦,都有团结的能力。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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