DETERMINANTS OF THE QUALITY OF PHARMACY SERVICES IN HOSPITAL DURING PANDEMIC COVID-19

Dentino Jurnal Kedokteran Gigi Pub Date : 2022-04-04 DOI:10.20527/dentino.v7i1.13113

Arie Sulistiyoningrum, A. Sriatmi, Septo Pawelas Arso

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引用次数: 1

Abstract

Background. Hospitals are individual health service facilities that are part of health resources in order to support the implementation of health efforts, one of which is pharmacy services. During pandemic covid-19, all hospitals must continue to provide service to patients, according to technical instructions, including Aisyiyah Kudus Hospital. The quality of service is determined by various factors, including perception of hospital, facilities, policies and competencies. Purpose. This study aims to analyse factors that affect quality of pharmaceutical services in the outpatient pharmacy installation of Aisyiyah Kudus Hospital. Methods. This study was a quantitative study with cross sectional design, population in this study were outpatients who received pharmacy services at Aisyiyah Kudus Hospital with sample size of 98 respondents. Sampling technique in this study was accidental sampling. Data were analysed by using Chi-Square test and Logistic Regression. Results. The result shows that there is a significant relationship between perceptions of hospital, infrastructure, officer competence and policies with service quality with p value 0.000, in a regression analysis show that there is a very strong influence of independent variables on the dependent variable. Conclusion. There is a significant relationship between perceptions of hospital, infrastructure, officer competence and policies with service quality. Hospital management needs to provide soft skill training for all officers in supporting the improvement of services to patients

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COVID-19大流行期间医院药房服务质量的决定因素

背景。医院是单独的保健服务设施，是保健资源的一部分，目的是支持实施保健工作，其中之一是药房服务。根据技术说明，在2019冠状病毒病大流行期间，所有医院都必须继续为患者提供服务，包括艾希耶·库德斯医院。服务质量取决于各种因素，包括对医院、设施、政策和能力的看法。目的。本研究旨在分析艾思亚库德斯医院门诊药房设置中影响药学服务质量的因素。方法。本研究为定量研究，采用横断面设计，研究对象为在Aisyiyah Kudus医院接受药学服务的门诊患者，样本量为98人。本研究的抽样方法为随机抽样。数据分析采用卡方检验和Logistic回归。结果。结果表明，医院、基础设施、官员能力和政策的感知与服务质量之间存在显著的关系，p值为0.000，在回归分析中表明自变量对因变量有很强的影响。结论。对医院、基础设施、官员能力和政策的看法与服务质量之间存在显著关系。医院管理层需要为所有人员提供软技能培训，以支持改善对患者的服务

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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Dentino Jurnal Kedokteran Gigi

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审稿时长

24 weeks