Job Dissatisfaction and Turnover Crises in Tunisia

Abstract

The purpose of this paper is to develop a scale to measure employee satisfaction and test the nature of the relationship between job dissatisfaction and turnover; and to test if some sociodemographic variables can moderate this relation same as above. Data was collected from Tunisian Information and Communications Technology Sector (ICT). As quantitative methodology employs numerical data to quantify the social phenomenon, choosing the right techniques enable social scientists to analyse the findings of the study accurately using both structural equation analysis and hierarchical regression. The results indicated that the level of employee dissatisfaction influences their turnover intention. The results confirm that job dissatisfaction has an even greater impact on departure intentions as the level of satisfaction is low. A Likert scale is developped in this study, often found on survey forms, that measures how people feel about Quality of Working life.