New ITU-T Standards for Gaming QoE Evaluation and Management

Abstract

Measuring the quality experienced during online gaming activities is an important prerequisite for managing gaming services, but up to now no standardized methods were available for this purpose. This paper presents the results from two study items promoted by Study Group 12 of the International Telecommunication Union. Work on these items resulted in one draft Recommendation on subjective methods for evaluating gaming Quality of Experience (QoE), as well as one approved Recommendation on influence factors on gaming QoE which might be considered in service planning and management. Future work which is necessary to predict gaming QoE is addressed in the end of the paper.