{"title":"Ni máquina, ni humano ni disponible: Do College Admissions Offices Use Chatbots and Can They Speak Spanish?","authors":"Z. W. Taylor, Linda Eguiluz, P. Wheeler","doi":"10.51548/joctec-2022-009","DOIUrl":null,"url":null,"abstract":"Colleges continue to use technology to connect students to information, but a research gap exists regarding how colleges use a ubiquitous technology in the business world: chatbots. Moreover, no work has addressed whether chatbots address Spanish-speaking students seeking higher education in the form of automated (AI) chatbot responses in Spanish or Spanish-programmed chatbots. This study randomly sampled 331 United States institutions of higher education to learn if these institutions embed chatbots on their undergraduate admissions websites and if these chatbots have been programmed to speak Spanish. Results suggest 21% of institutions (n=71) embed chatbots into their admissions websites and only 28% of those chatbots (n= 20) were programmed to provide Spanish-language admissions information. Implications for college access and equity for English learners and L1 Spanish speakers are addressed.","PeriodicalId":39396,"journal":{"name":"International Journal of Information and Communication Technology","volume":null,"pages":null},"PeriodicalIF":0.0000,"publicationDate":"2022-08-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"1","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"International Journal of Information and Communication Technology","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.51548/joctec-2022-009","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q4","JCRName":"Computer Science","Score":null,"Total":0}
引用次数: 1
Abstract
Colleges continue to use technology to connect students to information, but a research gap exists regarding how colleges use a ubiquitous technology in the business world: chatbots. Moreover, no work has addressed whether chatbots address Spanish-speaking students seeking higher education in the form of automated (AI) chatbot responses in Spanish or Spanish-programmed chatbots. This study randomly sampled 331 United States institutions of higher education to learn if these institutions embed chatbots on their undergraduate admissions websites and if these chatbots have been programmed to speak Spanish. Results suggest 21% of institutions (n=71) embed chatbots into their admissions websites and only 28% of those chatbots (n= 20) were programmed to provide Spanish-language admissions information. Implications for college access and equity for English learners and L1 Spanish speakers are addressed.
期刊介绍:
IJICT is a refereed journal in the field of information and communication technology (ICT), providing an international forum for professionals, engineers and researchers. IJICT reports the new paradigms in this emerging field of technology and envisions the future developments in the frontier areas. The journal addresses issues for the vertical and horizontal applications in this area. Topics covered include: -Information theory/coding- Information/IT/network security, standards, applications- Internet/web based systems/products- Data mining/warehousing- Network planning, design, administration- Sensor/ad hoc networks- Human-computer intelligent interaction, AI- Computational linguistics, digital speech- Distributed/cooperative media- Interactive communication media/content- Social interaction, mobile communications- Signal representation/processing, image processing- Virtual reality, cyber law, e-governance- Microprocessor interfacing, hardware design- Control of industrial processes, ERP/CRM/SCM