THE RELATION AMONG HOTEL EMPLOYEES' CULTURAL INTELLIGENCE LEVELS, CONFLICT MANAGEMENT STYLES, AND CAREER SATISFACTION

Q2 Social Sciences

African Journal of Hospitality, Tourism and Leisure Pub Date : 2022-06-18 DOI:10.48119/toleho.1107100

Sabahat Ceylin ŞANLI KAYRAN, Kamil Unur

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引用次数: 0

Abstract

The objective of the study is to determine the effect of cultural intelligence levels of hotel employees on conflict management styles, correspondingly, to study the effects of cultural intelligence and conflict management styles on career satisfaction of hotel employees. In the study, conflicts between employees and guests were examined. The target population of the study is the employees working in 5-star hotel businesses in Turkey. Findings showed that the cultural knowledge affects problem solving positively; forcing, avoiding and career satisfaction negatively; cultural ability affects avoiding positively; problem solving negatively, in addition, cultural metacognition affects compromising, yielding, problem solving, avoiding and career satisfaction positively. It was also found that compromising affects career satisfaction in a positive way. It is thought that the results obtained from the study can provide important information concerning cultural intelligence, conflict management styles and career satisfaction to the owners, managers and employees of the hospitality industry and academicians working in this field. Due to the fact that there are limited studies on these issues in the international tourism literature; it is considered that the study is important as it is possible that it can contribute to the literature and new studies.

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酒店员工文化智力水平、冲突管理方式与职业满意度的关系

本研究的目的是确定酒店员工文化智力水平对冲突管理风格的影响，相应地研究文化智力和冲突管理风格对酒店员工职业满意度的影响。在研究中，员工和客人之间的冲突被检查。该研究的目标人群是在土耳其五星级酒店工作的员工。研究发现，文化知识对问题解决有正向影响;强迫、回避与职业满意度负相关;文化能力正向影响回避;此外，文化元认知对妥协、让步、解决问题、回避和职业满意度有正向影响。研究还发现，妥协对职业满意度有积极的影响。研究结果可为酒店业的业主、管理者、员工以及从事该领域工作的学者提供文化智力、冲突管理风格和职业满意度方面的重要信息。由于国际旅游文献对这些问题的研究有限;认为这项研究很重要，因为它有可能为文献和新的研究做出贡献。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

African Journal of Hospitality, Tourism and Leisure Social Sciences-Geography, Planning and Development

CiteScore

2.70

自引率

0.00%

发文量

审稿时长

8 weeks

期刊介绍： AJHTL is a proudly African, independent, privately owned multidisciplinary peer-reviewed journal, not aligned to any institution which is published quarterly. We encourage academic debate and are fully electronic and dedicated to increasing the depth of research across a range of related disciplines with the primary objective of promoting research. New researchers are especially welcome to submit articles to us for consideration. Our articles are read by scholars, students and industry globally. Only authors may submit a paper for review and only original research is considered for publication. Articles that have been either published elsewhere or which are currently considered for publication elsewhere, must not be submitted for reviewing. A journal publication might take from about one month up to one nine months to appear. The reviewing process is competitive with less than 69% of papers considered finally being accepted for publication. Authors must be certain that their paper meets the academic standards of rigorous scholarly research. Authors must have reviewed and cited the critical and recent English references that relate to the research paper. Where other language references are used these must be translated. Articles must be English language edited by authors prior to submission to the journal.