Exploring the Impact of Port Performance

Abstract

This study aims to measure passengers perception of the significance of the factors of check- in establishment, amenities, terminal establishments, and airport availability establishment with regard to their visit to the airport and their perceived position of performance of the particular establishment and the performing gap. Using intentional slice system, data was collected from the departing passengers of the Cochin International Airport Limited. A modified significance performance analysis system is developed using exploratory and confirmational factor analysis styles with the help of structural equations for the purpose of this study. For the analysis, originally an input model was developed by using plates. This original model is meliorated to reach the final model. An empirical case study of the comprehensions of the passengers about the significance and performance of the establishments at the airport is handed in this paper to test the effectiveness and felicity of the modified IPA and gap analysis in the dimension of the position of performance of a establishment. Result of the gap analysis shows that except the check- in complexes there's a gap between significance and satisfaction situations of passengers in respect of the establishments and, the airport authorities should give further attention to the complex operation at the airport.