{"title":"Delivering a Drug Information App to Underserved Communities: A User-Centered Design Approach","authors":"V. Maphosa","doi":"10.1080/1097198X.2022.2132086","DOIUrl":null,"url":null,"abstract":"ABSTRACT Two-thirds of the Sub-Saharan African population is rural and faces significant challenges accessing healthcare facilities and information. The mobile phone offers feasible opportunities to improve healthcare access to underserved communities. The study aims to develop an app for communities with limited access to health information. Design Science Research Methodology (DSRM) was adopted. A three-cycle DSRM guided the development of a mHealth app using a user-centered design process involving potential users, from conceptualizing the idea to prototype evaluation. The methodology allows the researcher to empathize with the participants, consider their contextual and environmental circumstances and understand their needs better. The prototype provides access to information about known drugs, their known uses, side effects, organs affected, or the human system they affect. A total of 206 participants evaluated the app for its usefulness, efficiency, error handling, memorability, learnability, and design. Participants concluded that the app was usable, easy to learn, error-free, and useful through a mean score of 3.95 and Cronbach’s alpha coefficient range of 0.75 to 0.85. Policymakers and researchers may find the results helpful in improving mHealth adoption. Integrating the app with the broader e-health systems will offer more convenience and efficiency, as healthcare systems in Africa are largely manual.","PeriodicalId":45982,"journal":{"name":"Journal of Global Information Technology Management","volume":"193 1","pages":"286 - 301"},"PeriodicalIF":3.0000,"publicationDate":"2022-10-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Journal of Global Information Technology Management","FirstCategoryId":"91","ListUrlMain":"https://doi.org/10.1080/1097198X.2022.2132086","RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q1","JCRName":"INFORMATION SCIENCE & LIBRARY SCIENCE","Score":null,"Total":0}
引用次数: 0
Abstract
ABSTRACT Two-thirds of the Sub-Saharan African population is rural and faces significant challenges accessing healthcare facilities and information. The mobile phone offers feasible opportunities to improve healthcare access to underserved communities. The study aims to develop an app for communities with limited access to health information. Design Science Research Methodology (DSRM) was adopted. A three-cycle DSRM guided the development of a mHealth app using a user-centered design process involving potential users, from conceptualizing the idea to prototype evaluation. The methodology allows the researcher to empathize with the participants, consider their contextual and environmental circumstances and understand their needs better. The prototype provides access to information about known drugs, their known uses, side effects, organs affected, or the human system they affect. A total of 206 participants evaluated the app for its usefulness, efficiency, error handling, memorability, learnability, and design. Participants concluded that the app was usable, easy to learn, error-free, and useful through a mean score of 3.95 and Cronbach’s alpha coefficient range of 0.75 to 0.85. Policymakers and researchers may find the results helpful in improving mHealth adoption. Integrating the app with the broader e-health systems will offer more convenience and efficiency, as healthcare systems in Africa are largely manual.
期刊介绍:
The Journal of Global Information Technology Management (JGITM) is a refereed international journal that is supported by Global IT scholars from all over the world. JGITM publishes articles related to all aspects of the application of information technology for international business. The journal also considers a variety of methodological approaches and encourages manuscript submissions from authors all over the world, both from academia and industry. In addition, the journal will also include reviews of MIS books that have bearing on global aspects. Practitioner input will be specifically solicited from time-to-time in the form of invited columns or interviews. Besides quality work, at a minimum each submitted article should have the following three components: an MIS (Management Information Systems) topic, an international orientation (e.g., cross cultural studies or strong international implications), and evidence (e.g., survey data, case studies, secondary data, etc.). Articles in the Journal of Global Information Technology Management include, but are not limited to: -Cross-cultural IS studies -Frameworks/models for global information systems (GIS) -Development, evaluation and management of GIS -Information Resource Management -Electronic Commerce -Privacy & Security -Societal impacts of IT in developing countries -IT and Economic Development -IT Diffusion in developing countries -IT in Health Care -IT human resource issues -DSS/EIS/ES in international settings -Organizational and management structures for GIS -Transborder data flow issues -Supply Chain Management -Distributed global databases and networks -Cultural and societal impacts -Comparative studies of nations -Applications and case studies